Draft template – not legal advice. Review and complete this page (ideally with a solicitor) before publishing. Remove this notice when done.
About us
[PLACEHOLDER: legal name, company number, registered address, licensing authority and operator licence number]
Making a booking
A booking is confirmed only when we send you a confirmation email. Prices shown online are estimates until your booking is confirmed.
Prices and payment
[PLACEHOLDER: how prices are calculated, surcharges, waiting charges, accepted payment methods, deposits]
Waiting time
[PLACEHOLDER: free waiting time for standard and airport pickups and charges after that]
Cancellations
[PLACEHOLDER: cancellation window, any cancellation fees, no-show policy]
Luggage, children and pets
[PLACEHOLDER: luggage limits, child seat policy, assistance dogs and pets]
Behaviour and damage
[PLACEHOLDER: soiling charges, refusal of service, smoking/vaping]
Liability
[PLACEHOLDER: delays, lost property, limitation of liability]
Complaints
[PLACEHOLDER: how to complain and response times]